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  • Lean Healthcare Program

Lean for Healthcare

October 5 - 8, 2015

Learn how to run a Lean organization and better utilize resources. Topics include Lean theory, case studies, and hands-on healthcare simulations.

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Course # EN16014
Date(s) October 5 - 8, 2015
Time(s) 8:00 am - 4:30 pm
Instructor(s) Steve Hoeft

Early Registration Ends September 5, 2015
Early Registration Fee: $2,500.00

Regular Registration Fee: $2,750.00
Group Registration* Fee: 10% off
*For groups of three or more participants contact Conference Coordinator to register.
*Fee Includes: Continental breakfast, lunch, refreshments.
Continental breakfast, lunch, refreshments.

CEUs 3.20
Location Commons Learning Center
The University of Texas at Austin
10100 Burnet Road
Austin, TX 78758
Map and Directions


The online shopping cart is closed. Please contact Victoria Klimt at for more information.

Course Overview
  • Do you feel pressure for more cost reduction?
  • Do you need to engage your staff?
  • In the form of ideas, what percentage of all staff’s creative brainpower is being asked and implemented daily?

The Lean Healthcare Program is a four-day, intensive course designed for leaders, administrators, physicians, nurses, insurance professionals, clinical staff, engineers, analysts and any key staff members looking to learn Lean concepts and tools and apply them rapidly to their organizations. Organizations applying these principles benefit from improved quality, cost and delivery processes of all services including support operations.

The program combines Lean theory, case studies and hands-on simulations wrapped around the timeless Toyota Production System (TPS). Participants will learn to apply tools such as value stream mapping (VSM), visual management, standardized work and A3 problem-solving. It includes Hoshin Kanri and Daily Lean systems, making this the most effective Lean Program available. The combination of lectures and exercises ensures that participants own the skills when they complete the program.

Course Agenda

Day One: Lean Healthcare Overview with ED Simulation
An overview of Lean history, philosophy, Toyota House Model, building a Culture of Continuous Improvement, and the Foundation Lean tools will be presented to help participants understand the universal application of Lean to all processes in any industry. Participants will learn these principles and immediately apply them to a simulated Emergency Department (ED).

Day Two: Lean Tools for Healthcare Applications with ED Simulation
Just-in-time, built-in quality and other people-focused Lean tools will be presented along with more hands-on exercises throughout the day to demonstrate how to use and apply Lean tools in the daily work environment. Participants will also continue to transform their simulated ED using these new principles. As they do, they will see and understand the tools better as they apply them in an exciting way.

Day Three: Big Picture Lean and Value Stream Mapping for Healthcare
Participants are introduced to value-stream mapping (VSM), Hoshin Kanri (Strategy Deployment), Lean Projects and Daily Lean. Hands-on exercises include: Hoshin-Catchball, Scoping, Project setup, Current, Ideal, Future State mapping, and VSM group exercise.

Day Four: A3 Problem Solving and Lean Leadership
An overview of Lean problem-solving methods and A3 problem-solving reporting processes will be presented along with hands-on exercises. Small teams will practice A3 root-cause problem-solving using real-life situations. Participants will also develop their own 100-day action plans based on new knowledge gained from this comprehensive certificate program.

Dr. Bob Pryor (COO/CMO Baylor Scott & White, past-CEO Scott & White) and I will conduct a Lean Healthcare Leadership panel starting about 3:30pm on the last day of this seminar. He will give leaders tips on deploying lean system-wide. Bob is also the co-author of our new book coming out in June: The Power of Ideas to Transform Healthcare: Engaging Staff by Building Daily Lean Management Systems.

A hard copy of a Participant Manual will be provided for this course.
Upon completion, participants will take an online exam to earn a Lean Healthcare Certificate from The University of Texas at Austin.

"Truly excellent … one of the best professional training experiences I have been part of. Thank you."
-Karen Flaberty-Oxler. Lancaster General Health

"The best course I have taken in 12 years of continuous improvement. Coming from manufacturing this class was invaluable to learning healthcare application."
-Robert Simmons. JPS Healthcare

"Truly enjoyed the course. The way the material is presented is eye-opening and exciting. I will highly recommend this to my organizational leadership and use this in my professional career."
-Michael Whiddon. Brooke Army Medical Center

"Excellent ways and methods to educate others in lean concepts. I’ve learned additional effective approaches to facilitate and train lean concepts."
-Vincent Do JPS Health Network

"Outstanding course! Provided actionable instruction which will be applied immediately at my organization. Quality materials provided; allowed for easy note taking/following along with lecture. Instructor used stories to demonstrate/explain subject matter which brought dry material to life."
-Ashford Harrison

"Steve is a real sensei. His presentations captivate students. His enthusiasm is contagious... He can guide the organization through the journey to build a real system. You will enjoy Steve’s stories that will bring the house to life."
- Jeffrey K. Liker, professor and author of The Toyota Way

Hotel Information

For a list of local hotels, click here.

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